Xentra legal

Terms of Service

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These terms are an agreement between you and Promotive Digital Solutions LLP, the company behind Xentra ("Xentra", "we", "us"). They apply to the xentra.live website, the Xentra web portals and the Xentra mobile apps. By creating an account or using Xentra you accept these terms. Our Privacy Policy explains how we handle personal data.

1. Eligibility and accounts

  • You must be at least 18 years old to create or use a Xentra account of any kind.
  • If you use Xentra for a business, you confirm that you are allowed to act for that business, and the business is bound by these terms.
  • Give accurate information, keep it up to date and complete the verification steps the product asks for. Some features, including payouts, are available only after verification.
  • Keep your password and one-time codes secret. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
  • Accounts are personal. Do not share, sell or transfer your account.

2. Roles on Xentra

  • Clients are businesses that create campaigns of real-world and digital tasks and pay for the work.
  • Executors are verified individuals who accept tasks, do the work and submit proof.
  • Vendors are teams or businesses that manage a group of executors and may manage work for clients.
  • Xentra administrators operate the platform: they approve campaigns, review proof, invoice clients and pay executors and vendors.

Executors and vendors are not employees of Xentra or of the client. They work as independent contractors: they choose which tasks to accept, use their own means to do them and are responsible for their own taxes, subject to any tax Xentra must deduct by law. Nothing in these terms creates an employment, partnership, agency or joint venture relationship.

3. Client campaigns and approval

  • Clients describe the work, the places, the targets and the proof required. A campaign can be saved as a draft and changed before it is submitted.
  • A submitted campaign is reviewed before work starts. Xentra, or the vendor that manages the client, may approve it, ask for changes or decline it.
  • Work starts only after the campaign is approved and funded as shown in the product.
  • Clients must have the right to ask for the work, must give clear and lawful instructions, and must not ask for anything that breaks the law or the rules of a third-party platform.
  • Campaigns that involve reviews, ratings or posts on third-party platforms must follow those platforms' rules and Indian law on consumer reviews and advertising. A review or rating must reflect the genuine experience of the person who posts it, must not be false or misleading, and must disclose that it was paid for or rewarded wherever the platform or the law requires. Xentra may decline, pause or stop a campaign that does not meet these rules.

4. Executor and vendor obligations

  • Do the work yourself (or, for vendors, through executors in your team) as described in the task, within its time limits, safely and lawfully.
  • Submit honest proof of work you actually did, at the place and time stated. Do not edit, stage, reuse or copy proof, and do not falsify your device location.
  • Follow the instructions of the place where you work and respect the people you meet.
  • Vendors are responsible for the executors they manage, for assigning work fairly and for keeping their team's details accurate.
  • Keep your work profile, availability and bank details accurate so that work and payouts reach you.

5. Proof and verification

  • Proof may include photos, videos, audio, files, answers and the device location captured when you submit it.
  • Proof is reviewed by Xentra or by the vendor responsible for the work, with the help of automated and AI-assisted checks. Where a campaign uses automatic approval, work can be approved when the checks pass.
  • Work may be rejected when the proof does not show what the task asked for, is incomplete, is unclear or appears false. The reviewer gives a reason.
  • Where a correction is possible, you may be asked to resubmit or correct proof. Corrected proof is reviewed again.
  • Work is paid only when it is approved.

6. Payments, invoices and wallet funding

  • Clients pay for campaigns through Xentra's payment partner, Cashfree Payments, on its secure payment page. Card and UPI details are entered there, not on Xentra.
  • Money a client adds is held in the client's Xentra wallet and reserved for the campaign it funds. Reserved funds are used to pay for work that is approved.
  • Xentra issues invoices for campaign payments. Clients must give accurate billing details, including GSTIN where they have one, before invoices are issued.
  • The price of a campaign, including Xentra's charges and applicable taxes such as GST, is shown in the product before you pay, and the invoice shows the amounts and taxes charged.
  • Payments are not refunded automatically. If a campaign is cancelled or ends with funds unused, or if you believe you were charged in error, write to the billing address below. The team reviews each request against the work already approved and tells you the outcome.

Billing questions: billing@xentra.live

7. Payouts to executors and vendors

  • Earnings for approved work are credited to your Xentra wallet.
  • You can request a withdrawal once you have completed verification. The minimum withdrawal is ₹100.
  • Withdrawals are paid to a verified bank account whose holder name matches your verified identity. Requests are checked before they are paid and may be held or declined if the checks fail or fraud is suspected.
  • Payouts are made through Cashfree Payouts or by bank transfer arranged by the Xentra team.
  • Xentra does not charge a fee for withdrawals. How long a payout takes depends on the checks and on the banks involved, so we do not promise a fixed time. If the law requires Xentra to deduct tax from a payment, we deduct it and tell you. You are responsible for declaring your earnings and paying your own taxes.

8. Prohibited activity

You must not:

  • Submit false, edited, staged or copied proof, or falsify your location, identity or bank details.
  • Create more than one account to get more work, or use someone else's account or identity.
  • Ask for or do work that is unlawful, harmful, deceptive or that breaks the rules of a third-party platform.
  • Harass, threaten or discriminate against anyone, including people you meet while doing a task.
  • Interfere with Xentra's security, probe or overload the service, or copy data from it by automated means.
  • Use another user's personal data or a client's information for anything other than the task it was shared for.

9. Intellectual property and proof media

  • Xentra and its software, design and brand belong to Promotive Digital Solutions LLP. You may use them only to use the service.
  • Clients keep ownership of the material they upload, and give Xentra permission to use it to run their campaigns.
  • When you submit proof, you give the client that owns the campaign a licence to use that proof for the purposes of the campaign, and you give Xentra a licence to store, review, check (including with AI tools) and share it as the service needs.
  • You confirm that you have the right to submit what you upload and that it does not break anyone else's rights.
  • The client's licence covers using approved proof within its business to check, report on and keep records of the campaign, for as long as it needs to for those purposes. A client must not publish proof that shows a recognisable person without that person's consent.

10. Confidentiality of client information

Campaign briefs, places, targets, attachments and results are confidential information of the client. Executors and vendors may use them only to do the task they were shared for, must not share them with anyone else, and must not keep copies once the task is finished, except as the law requires. Xentra shares a client's information only with the executors, vendors and providers who need it to deliver the campaign.

11. Suspension and termination

  • We may limit, suspend or close an account, hold payouts or remove content if verification fails, if we reasonably suspect fraud or misuse, if these terms are broken, or if the law requires it. Where we can, we will tell you why.
  • You can stop using Xentra at any time and ask us to close your account (in the Client, Executor and Vendor apps: More, then Delete account).
  • Closing an account does not cancel payments, invoices or obligations that arose before it was closed.

12. Disputes and governing law

If you disagree with a review decision, an invoice or a payout, raise it first through Help & Support in your portal or app so the team can look at the specific task or payment.

These terms are governed by the laws of India. A dispute that cannot be resolved through support is subject to the jurisdiction of the competent courts in India.

13. Limitation of liability

To the extent the law allows, Xentra is not liable for indirect or consequential loss, or for loss of profit, revenue, business, data or goodwill. Xentra's total liability for any claim connected with the service is limited to the amount paid to Xentra by you, or paid by Xentra to you, for the campaign or task the claim relates to, in the three months before the claim arose.

Nothing in these terms limits any liability that cannot be limited under applicable law.

14. Changes to these terms

We may update these terms as the service changes. We will publish the new version on this page with a new "Last updated" date and, for significant changes, tell signed-in users in the product or by email. Significant changes take effect at least 15 days after we publish them, unless a change is needed sooner to comply with the law or to protect the security of the service. If you keep using Xentra after a change takes effect, the new terms apply.

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